Current Role:

Cloud Support Engineer @ Snowflake

Things I do on a weekly basis:

• Supports customers hosted on GCP, AWS, and Azure cloud providers.

• Serves as a subject-matter expert in issues relating to data ETL systems, data warehousing, and data pipelines.

• Troubleshoots connectivity issues relating to ODBC and JDBC drivers, and connectors (Python, Node.js, Spark, Kafka, Go).

• Documents solutions to the internal and external knowledge base.

• Submits well-documented bugs and feature requests arising from customer-submitted requests and works with Engineering towards a resolution.

• Provides after-hours and on-call support as required and ensures 24×7×365 availability for support.

• Achieves the highest level of customer satisfaction on 98% of cases.

• Mentors new hires through Snowflake Support’s shadowing program.